Support is provided for the EDM3000 software at Server or Desktop level. We provide 365 day 24/7 on-call support, email support and remote access support. As EDM3000 is based on a SQL back end data base server we expect the SQL server to be maintained by the existing SQL support provider. However, we can provide SQL support on a 'time and materials' basis.
As support requirements normally increase with the size of an installation and the size of a site we have three levels of support available:
Small site (less than 10 users)
£POA pa (365/24/7)
Large site (more than 10 users)
£POA pa (365/24/7)
Multi-site (up to 3 locations), single server/since instance (more than one campus)
£POA pa (365/24/7)
Larger installations will be quoted for depending on the size of installation and number of users.
We try to maintain our costs and normally there will be minimal increase year on year for support. If your support contract lapses due to whatever reason then we will review your charges and this may then be brought in line with current inflation rates since your last increase. To avoid this we offer the option of paying for support monthly or quarterly by standing order. Please contact us for full details.
SQL and additional consultation available at £TBA per hour with a minimum of 6 hours.
NB: All the above prices do not include any local taxes, road charges or overseas travel costs.